Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Time Guarantee

  • Every single help request you submit to us will be replied to within maximum 60 minutes. If for any reason whatsoever your ticket or e–mail calls for additional assistance from a system administrator, we’ll without delay forward it and leave a comment to inform you that your issue is being examined. If you make use of the Optional Admin Services package, all of the server administration services included there will be executed at a time of your choosing.

  • Top quality support service

  • An Outstanding Customer Service

  • Should you need any help using the Online Control Panel or with any of the apps that we have installed on the dedicated hosting server for you, do not hesitate to contact the customer support team anytime through the ticketing system. Plus, should you require assistance managing your dedicated server, you can order the Optional Admin Services package, that includes OS updates every week, problem troubleshooting and software installation services, server monitoring and rebooting services, data backup disk space, etc.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Online Control Panel has been preinstalled for every dedicated web hosting plan. Among its characteristics is a very time and effort–saving integrated knowledgebase that will guide you step by step on how to use it. The majority of educational articles also video versions which demonstrate all the actions that you can perform in a highly illustrative way. You will find the how–to articles and the video tutorials in the top right corner of each Online Control Panel section.