If you’ve ever got any queries with regard to your web hosting plan or if you encounter a problem with your sites, you’ll need to get in touch with the respective hosting company’s tech support team. It may not matter how swiftly they’ll reply when you've got an enquiry of a general nature, but a problem such as a bungled software app update, for example, may result in your website becoming damaged or invisible on the web. And the longer you have to wait for the support team to help you, the longer the site will be down. In case you offer services or goods online, any downtime will disruptively influence your website and you can lose existing or potential customers. Many web hosting providers, chiefly resellers, handle trouble tickets and e-mails within 24 hours, but in the electronic epoch that’s way too long, as visitors will scarcely ever return to a site that is not working correctly over long intervals.

One-Hour Response Guarantee in Web Hosting

Our web hosting plans include a 1-hour response time guarantee, which suggests that no matter what question or problem you may have, we’ll always be there to lend you a hand. As it is, it rarely takes more than 30 minutes to get a problem resolved or a question answered, and this is valid for both technical and sales matters. Our client care staff reps will be at your disposal 24/7, even on legal holidays and weekends, which means that you’ll get quick help at any time. We are aware of just how expensive time can be, so by the time we reply to your e-mail or ticket, we’ll have examined the issue and, in case we haven’t figured out a solution, we’ll supply you with more information about what you have to do on your end, if the circumstances necessitate this. With our support service, you can rest assured that there will be somebody to assist you momentarily, no matter what time it is.