Integrated Ticketing System

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A ticketing system is the most widely used communication channel that web hosting providers offer to their customers. It is typically part of the billing account and is the quickest way to deal with a problem that takes a certain amount of time to examine or that has to be forwarded to a server administrator. Thus, all replies given by either party will be stored in the exact same location in case someone else needs to work on the problem in question and the info in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s not part of the web hosting Control Panel, which means that you’ll need to sign in and out of at least two accounts in order to carry out a particular task or to contact the hosting company’s help desk team. In case you wish to administer several domain names and each one of them is hosted in a different account, you will need to use an even larger number of accounts at the same time. Moreover, it might take a substantial span of time for the hosting provider to respond to your ticket requests.

Integrated Ticketing System in Web Hosting

The ticketing system that we are using for our web hosting plans isn’t separate from the hosting account. It’s part of our full-featured Hepsia hosting Control Panel and you’ll be able to visit it whenever you wish with only a few clicks, without having to leave your account. The ticketing system includes a quick-search box, which will help you track down practically any ticket that you have posted in the past, if required. Besides, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to deal with a specific problem even before you actually send a ticket. The response time is maximum sixty minutes, which suggests that you can obtain swift assistance at any specific time and if our help desk team recommends that you do something inside your hosting account, you can do it straight away without leaving the Hepsia Control Panel.