The support that you can receive from your web hosting company is very important, no matter if you have pre-sales questions and you're not a customer yet, or you have some technical issue with an active account. Timely and correct info regarding a question or an issue can save you a lot of time and efforts, not mentioning that this is usually a sign that you are ordering from an actual hosting supplier and not from a reseller. If you obtain a hosting account via a company that does not own its servers and it can't access them immediately, it is quite possible that you'll wait for a day or two in order to have an answer to any question, therefore your web sites may stay offline for a long time. In comparison, a provider which provides different options for communication and has a technical support crew available all the time will assist you to right away and help you limit or entirely avoid any kind of downtime and potential losses.

24/7 Customer Support in Web Hosting

We acknowledge the importance of receiving assistance promptly, that's why our web hosting services come with 24/7 technical support as well as various means of contact. In case you don't have an account yet, you can give us a call or come on our live chat and chat with a live representative, to find out about our services or check if our servers meet the system requirements for your websites. In this way, you'll never end up ordering a service which you cannot use. If you already have an account with us, you can also open a support ticket from the Hepsia hosting Control Panel if the issue is strictly technical or it requires further investigation. Unlike the majority of providers on the market, we answer to all the tickets within one hour, so you will not have to wait for an entire day. Our support services are accessible day and night, even during public holidays.

24/7 Customer Support in Dedicated Servers

With a one-hour max answer time guarantee, you will take advantage of extremely fast support when you obtain a dedicated server from our company. Our customer and technical support teams are available 24/7/365, as a result if you open a support ticket from your billing account or you send an email message about any kind of problem with the server or the pre-installed software on it at any time of the day, you'll receive an answer within 1 hour, even during holidays. Our ticketing system is the best option if the matter involved requires a longer period of time to be resolved or if it needs to be sent to our administrators, as it's a lot easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you can call us or talk to a live agent through our chat service. In case you add the Managed Services upgrade to your server plan, our admins can also assist you with third-party software installation as well as troubleshooting and similarly to the standard support, this service is available 24/7 as well.